Tool Mentor: Defining Change and Review Notifications Using Rational ClearQuest«
Purpose
This tool mentor tells how to set up Rational ClearQuest« to notify users or user groups when a change request status has changed.
Related Rational Unified Process activity:
Overview
ClearQuest takes advantage of e-mail in two ways: e-mail submission/modification (user to database), and e-mail notification (database to users).
E-mail Submission: The ClearQuest administrator uses the
Rational E-Mail Reader to enable users to submit or modify records via e-mail.
The Rational Mail Server should run on the same machine as the ClearQuest
database(s) to ensure that e-mail submission is always available.
E-mail Notification: The ClearQuest administrator can configure
ClearQuest to send e-mail that notifies users about change requests. The
administrator use the E_Mail Rules record type to determine e-mail notification
conditions, recipients, and content. In addition, the administrator or users can
enable their client machines to receive e-mail notification. Even ClearQuest web
clients can receive e-mail notification.
Tool Steps for setting up e-mail submission with ClearQuest Designer 
See ClearQuest Designer Help > Using e-mail features > Using e-mail submission > Understanding Rational's E-mail reader.
Tool Steps for setting up e-mail notification with ClearQuest Designer
See ClearQuest Designer Help > Using e-mail features > Using ClearQuest's e-mail rules > Understanding e-mail rules.
Tool Steps for receiving e-mail notification at the ClearQuest client
See ClearQuest Help > Defining your ClearQuest environment > Setting up e-mail notification.
Tool Steps for setting up e-mail notification for ClearQuest web clients
See Installing Rational ClearQuest.
